Is my booking protected?

All bookings placed through Flyless are protected as detailed below.

Holiday Packages

All flight inclusive package holidays on this website are financially protected by the ATOL scheme.

A Package Holiday means a pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty four hours or includes overnight accommodation:- (a) transport; (b) accommodation; (c) other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the Package.

On all Package Holiday bookings, your money is ATOL protected meaning that you will be able to continue with your holiday or suitable alternative holiday (at no extra cost) or receive a refund of the amount paid to us in the unlikely event of our insolvency or the insolvency of one or more of your service Travel Providers.

Flights-Single Element

We sell three different types of flights which are all protected. The sum refunded will be the cost of the flight itself up to a maximum claim of £2000 per passenger. Card payment and agency transaction fees (both of which are relatively small incidental costs) are outside the scope of the scheme and will not be refunded.

Scheduled flights - all scheduled flights available on this web site are protected via an insurance scheme. We will claim a refund from the designated insurance company and pass this on to you. Maximum claim £2000 per passenger.

Low Cost flights - all low cost flights available on this web site are protected via an insurance scheme. We will claim a refund from the designated insurance company and pass this on to you. Maximum claim £2000 per passenger.

Charter flights - all charter operators whose flights are available on this web site hold ATOL licences. The charter flights are protected via the ATOL scheme operated by the Civil Aviation Authority ("CAA"). Refunds are provided by the CAA direct to you.

For customers who are already abroad at the time of the failure only: where a replacement return flight is provided free of charge then no claim arises, alternatively, where no replacement flight is provided any claim is limited to the lower of the original price paid for the flight and the actual price paid for the replacement flight back to the UK. Maximum claim £2000 per passenger.

Hotels-Single Element

All hotel bookings are protected. You will be offered the option of transferring monies to be credited against another hotel booking or receiving a refund.

Other bookings

All other products sold on this site are also protected. You will be offered the option of transferring monies to be credited against an alternative booking (where one is available) or receiving a refund.

Am I protected if Flyless becomes insolvent?

You are protected if you buy a Single-Contract Package or Multi-Contract Package from us.